At Skingenix+ by AQ Collection, we prioritize product quality, hygiene, and customer safety. Due to the nature of skincare products, we follow a no-refund policy in most cases, with limited exceptions as outlined below.

1. GENERAL POLICY

●      We do not offer refunds on products once they have been delivered

●      All purchases are considered final, except in specific cases where a refund is deemed necessary

2. WHEN REFUNDS MAY BE APPLICABLE

Refunds may only be issued under the following circumstances:

●      The requested product is out of stock and cannot be replaced

●      An exchange is not possible due to product unavailability

●      A verified issue remains unresolved after review

In such cases, refunds will be processed at our discretion.

3. NON-REFUNDABLE CASES

Refunds will not be issued in the following situations:

●      Change of mind after purchase

●      Product does not suit your skin or expectations

●      Incorrect use of product

●      Delay in delivery due to courier or unforeseen circumstances

●      Requests made after the 7-day window

4. REFUND PROCESS

If a refund is approved:

●      The amount will be processed via the original payment method
 (or bank transfer, where applicable)

●      Processing time may take 5–10 working days

●      Any applicable transaction or processing charges may be deducted

5. IMPORTANT NOTES

●      Refunds are only considered after proper verification of the claim

●      We reserve the right to approve or decline refund requests

●      Our decision will be final in all cases

6. CONTACT US

For refund-related queries, please contact:

Email: hello@skingenixplus.com
Whatsapp: +92 325 555 6920
Website: www.skingenixplus.com